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Tidio

Privacy Policy

Last updated: March 24, 2026

At Tidio, we take your privacy very seriously. This policy describes what information the app accesses, how it is used, and what control you have over it.

1. Information We Access

Tidio accesses the following data on your device, always with your explicit permission:

Photo Library

We access your photo library to identify:

• Duplicate and similar photos
• Screenshots
• Large files
• Photos from messaging apps (WhatsApp, Telegram, etc.)
• Blurry photos
• Compressible videos

Analyzed metadata includes: creation date, file size, dimensions, and duration (for videos). All analysis is performed entirely on your device.

Contacts

We access your contacts to detect duplicates and incomplete contacts. Analyzed data includes: name, phone numbers, email addresses, and contact photo.

Device Storage

We read general storage information (total, used, and free space) to show you the status of your device.

2. Information We Do NOT Collect

Tidio does not collect, transmit, or store any personal data on external servers. Specifically:

• We do not send your photos, contacts, or data to any server
• We do not use analytics or tracking services
• We do not collect device identifiers
• We do not use advertising or ad networks
• We do not share data with third parties

3. Local Processing

All data analysis and processing is performed exclusively on your device. Tidio has no backend server. Your data never leaves your iPhone.

4. In-App Purchases & Subscriptions

Tidio Pro is available as a monthly subscription, annual subscription, or lifetime purchase. All transactions are handled through Apple StoreKit. We do not have access to your payment information. Subscriptions auto-renew unless cancelled. Please refer to Apple's privacy policy for more information.

5. Local Storage

The app stores the following data locally on your device:

• Onboarding state
• App preferences
• Usage counters (free version)
• Ignored duplicate groups

This data is deleted when you uninstall the app.

6. Permissions

Tidio requests the following permissions, which you can revoke at any time from iOS Settings:

• Photos: required to analyze and clean up your library
• Contacts: required to detect duplicates and incomplete contacts

7. Security

Since no data is transmitted outside your device, the risk of data leakage is minimal. All information remains protected by iOS security measures (device encryption, sandboxing, etc.).

8. Children's Privacy

Tidio is not intended for children under 13. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact

If you have any questions about this privacy policy, you can contact us at:

jmillacatalan@gmail.com